RETURNS POLICY

Returns Policy

At The Intimate Company, we are a small, carefully curated business. As such, we are unable to offer refunds on returned items due to the costs associated with shipping, packaging and payment processing. In place of refunds, we are pleased to offer store credit in the form of a digital voucher, unless your item arrives faulty.

If you have any questions before placing your order, we warmly encourage you to reach out. Order cancellations are accepted within 24 hours of purchase, provided processing has not yet commenced. Please note that a 10% cancellation fee applies to all cancelled orders to cover store and reversal charges.

Return Conditions

All returns are accepted at our discretion and must meet the following conditions:

  • If you believe your item has arrived with a fault, please contact us within 7 days of receipt so we can assist you promptly.

  • All original tags and hygiene labels must remain attached.

  • Items must be unworn, unwashed, unstained and free from perfume.

  • Original shipping costs are non-refundable.

  • Sets must be returned as a complete set and cannot be returned as separate pieces.

  • Underwear, hosiery, eye masks and adult toys are not eligible for return under any circumstances due to hygiene regulations.

  • All sale items cannot be returned unless faulty.

How to Lodge a Return

  1. Submit your return request by emailing us at info@theintimatecompany.com.au within 7 days of your order date.

  2. Once received, your items will be carefully inspected, and your store credit will be approved or declined.

  3. If approved, you will receive a digital store credit voucher via email, valid for 12 months.

  4. If your return does not meet the conditions outlined above, it will be declined, and your items will be returned to you at your expense.